Privacy Policy

Five Palm Entertainment Ltd PRIVACY AND COOKIE POLICY


This privacy policy describes the personal data collected or generated (processed) when you use Five Palm Entertainment Ltd websites (“Sites”) and mobile applications (“Apps”).
It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

Who is responsible for the processing of your personal data?
The Five Palm Entertainment Ltd entity responsible for the processing of your personal data will depend on how you interact with Five Palm Entertainment Ltd Sites and Apps and where you are located in the world. The relevant Five Palm Entertainment Ltd entity are referred to as “Five Palm Entertainment Ltd”, “OCEANBEAT”, “OCEANBEAT IBIZA”, “OCEANBEAT MIAMI”, “OUR”, “WE” or “US” in this privacy policy.

What personal data do we collect and when?
We may ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Sites or Apps.
This personal data may include your:
contact details including name, email, telephone number and shipping, billing address;
login and account information, including screen name, password and unique user ID;
personal details including gender, hometown, date of birth and purchase history;
payment or credit card information;
images, photos and videos;
data on physical characteristics, including weight, height, and body measurements (e.g. when we hire you to work as a model, dancer etc.);
personal preferences (e.g. like food allergies, etc.) and as well as marketing and cookie preferences.

We may collect additional personal data from you to enable specific particular features within our Sites and Apps. For example, we request access to your phone’s location data to give you specific event information, your contacts to allow you to interact with your friends, your calendar to schedule an event or your social network credentials to post content from an Apps to a social network.
This personal data may include your:
movement data from your devices;
photos, contacts and calendar information;
sensor data and (GPS) location data;
social network information, including credentials and/or any information from your public posts about Five Palm Entertainment Ltd and/or any companies related and/or your communications with us.
When interacting with our Sites and Apps, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Pixel Tags” section of this privacy policy below.
This data includes:
Device IDs, network access, storage information and / or anything related to the installed software and / or hardware of your device(s).
Cookies, IP addresses, web browser, tags, etc. and / or anything related to the beforementioned.

We comply with local laws and do not allow children to register on our Sites or Apps when they are under the legal age limit of the country in which they reside. If so, we will ask for parental consent for children participating in any Five Palm Entertainment Ltd communication / information / experiences / events.

Tools to manage what personal data we collect
When using our Sites and Apps, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or send notifications.  We may obtain this consent through the Sites or Apps or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data.
For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing.  We encourage you to familiarize yourself with and use the tools available on your devices.

Why and how do we use your personal data?
We use your personal data in the following ways:
To provide the features of the Sites, Apps and services you request
When you use our Sites and Apps, we will use your personal data to provide the requested product or service.  For example, if you make a purchase on Five Palm Entertainment Ltd or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
If you use our Apps, we will collect this personal data and store it so that you can review it in the Apps. Your personal data may include data you enter about your location. We may use this location data to provide you more specific and further information, such as upcoming events in the location you are at that moment, so that this information can be provided to you as part of the functionality of the Apps.
In many cases, to use particular features within our Sites and Apps  you may need to provide Five Palm Entertainment Ltd with additional data or additional consent to use particular data in a certain way. For example, to share content on social media, you may be required to provide your social media account credentials to sign in.
To communicate information about our products, services, events and for other promotional purposes
When you consent (opt-in), we will send you marketing communications and news concerning Five Palm Entertainment Ltd products, services, events and other promotions. You can opt-out at any time after you have given your consent.
If you are an existing customer of Five Palm Entertainment Ltd (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.
We may use the information that you provide to us as well as information from other Five Palm Entertainment Ltd products or services – such as your use of Five Palm Entertainment Ltd Sites and Apps, your visits to or purchases made in Five Palm Entertainment Ltd offices and / or stores, your participation in Five Palm Entertainment Ltd events and contests – to personalize communications on products and services that may be interesting for you.
To operate, improve and maintain our business, products and services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites and Apps.
To protect our or others’ rights, property or safety
We may also use your personal data about how you use our Sites and Apps to prevent or detect fraud, abuse, illegal use, violations of our Terms and Conditions and to comply with court orders, governmental requests or applicable law.
For general research and analysis purposes
We use data about how our visitors use our Sites, Apps and services to understand customer behavior or preferences.  For example, we may use information about how visitors to search for and find products to better understand the best ways to organize and present product offerings in our storefront.
Use (Processing) of physical info
As discussed above, Five Palm Entertainment Ltd may collect data about your physical characteristics.  Because of the personal nature of this data, we strive to provide you with clear information about how this info will be used.  As this data may be considered sensitive in certain jurisdictions, we take appropriate measures in protecting and using this data and where required by applicable law or under Five Palm Entertainment Ltd internal policies, will obtain your consent for use of this info.
Other Purposes
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary

Legal grounds
To process your personal data, we rely on certain legal grounds, depending on how you interact with our Sites and Apps.
When you purchase products from or via our Sites and Apps, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.
When you use our Apps, we rely on your consent for processing and for certain limited purposes to fulfill our contract with you (for example, for in-Apps purchases).
We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

Sharing of your personal data
Five Palm Entertainment Ltd sharing
Five Palm Entertainment Ltd shares your personal data with:
Five Palm Entertainment Ltd entities for the purposes and under the conditions outlined above.
Third party service providers processing personal data on Five Palm Entertainment Ltd’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data.
Other third parties to the extent necessary:
to comply with a government request, a court order or applicable law;
to prevent illegal uses of our Sites and Apps or violations of our Sites’ and the Apps’ Terms of Use and our policies;
to defend ourselves against third party claims;
to assist in fraud prevention or investigation (e.g., counterfeiting).
To any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including but not limited in the event of a reorganization, spin-off, dissolution or liquidation).
Client’s sharing
When you use certain social features on our Sites or Apps, you can create a public profile that may include information such as your screen name, profile picture and hometown. You can also share content with your friends or the public, including information about your activity.  We encourage you to use the tools we provide for managing Five Palm Entertainment Ltd social sharing to control what information you make available through Five Palm Entertainment Ltd’s social features.

Protection and management of your personal data
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.
International Transfers of your Personal Data
The personal data we collect (or process) in the context of our Sites and Apps is stored in Europe. Some of the data recipients with whom Five Palm Entertainment Ltd shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, we will protect that personal data as described in this privacy policy and in compliance with applicable law.

Retention of your personal data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

Your rights relating to your personal data
You have the right to request:
access to your personal data;
an electronic copy of your personal data (portability);
correction of your personal data if it is incomplete or inaccurate;
deletion or restriction of your personal data in certain circumstances provided by applicable law.
These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you like would to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details in the “Contact” section below.

Opting out of direct marketing
If you have a subscription to receive any information or newsletter from Five Palm Entertainment Ltd, you can opt-out of receiving any marketing communications by modifying your email or mobile number subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in our messages. Alternatively, you can contact us using the contact details in the “Contact” section below

Cookies and pixel tags
Five Palm Entertainment Ltd may collect information, which may include personal data, from your browser when you use our Sites and Apps. We may use a variety of methods, such as cookies and pixel tags to collect this information.
Third parties may also collect information via Sites and Apps through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
We may use cookies and pixel tags to track our customers’ usage of the Sites and Apps to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We may also use cookies and pixel tags to obtain aggregate data about sites traffic and sites interaction, to identify trends and obtain statistics so that we can improve our Sites.
If so, you can always change your preference by visiting the designated page about cookie and pixel tags settings and contact us using the contact details in the “Contact” section below.
For a comprehensive and up-to-date summary of every third-party accessing your web browser (through our Sites or Apps or otherwise), we recommend installing a web browser plugin built for this purpose.  You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser has specific settings and act differently, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that makes our Sites and Apps more efficient and some of our services will not function properly.

Using our Sites and Apps with third-party products and services
Our Sites and Apps may allow you to interact with a wide variety of other digital products and services.  For example, our Sites and Apps can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.
If you choose to connect through our Sites or Apps with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies.  For example, if you choose to share your Five Palm Entertainment Ltd activity on third-party social media platforms, the policies of those platforms govern the data that resides there.
Our Sites and Apps may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Changes to our privacy policy
Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.  This privacy policy was last modified May 2018.Contact
We are more than happy to answer or respond on your questions, comments and concerns about our privacy policy and privacy practices.
If you wish to provide feedback or if you have any questions or concerns or wish to exercise your rights related to your personal data, please contact Consumer Services or our Data Protection Officer at:
Five Palm Entertainment Ltd, Avenida Pedro Matutes Noguera 22 bajo, Ibiza, Balearic Islands, Spain.
You can also send us an email to
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.

IBIZA, 24-05-2018